Guest Experience Platform · Boutique Hotels · Guesthouses · Lodges
The digital hotel concierge already in your guest's pocket.
Let them spend.
CERQA is the guest experience platform that opens your shop, your restaurant, your services and an AI concierge that speaks every language — through one QR code. No app. No queue at the desk. Guests order more, and your team does less.
Live in an afternoon · PMS integrated · Apaleo
GDPR · Anonymised at checkout
Tonight's guest orders
Live · 22:40- + €24.00
Bottle of Chenin Blanc
ROOM 07
- + €58.50
Room service · dinner for two
ROOM 12
- + €18.00
Express laundry
ROOM 03
- + €35.00
Late checkout
ROOM 09
- + €28.00
Breakfast add-on ×2
ROOM 15
Illustrative. We'll model the real numbers for your property in the demo.
Concierge services in hotels, digitised
Earn more from every stay. Deliver a guest experience worth more.
CERQA digitises the concierge services hotels already offer — room service, laundry, housekeeping, local recommendations — and opens new revenue from the guests you already have, while lifting the hotel guest experience that drives your reviews and repeat bookings.
I
Turn rooms into points of sale
Everything you already offer becomes orderable from the room, without the friction of asking at the desk.
- Hotel shop & marketplace Wine, minibar restocks, toiletries, local products — with live inventory and discounts.
- Restaurant & room service Guests translate the menu into their own language and order in two taps. Orders route straight to your kitchen.
- Services, tours & experiences Laundry, late checkout, transfers and your own tours — priced, bookable, billed to the room.
- Commission on partner bookings Guests book activities on partner platforms like GetYourGuide through CERQA. The partner handles everything; you earn 2% of each booking with zero work for your team.
- One checkout summary All spend lands on a single bill at departure. No chasing charges.
II
Give every guest an AI concierge
The service level of a five-star front desk, in every guest's pocket, in every language — without adding headcount.
- AI concierge chatbot, live translation The AI concierge answers from your own FAQs, in the guest's language — 'what time is breakfast?', 'do you have laundry service?' — fewer calls to reception, fewer misunderstandings.
- Local guide Your restaurant picks and bookable activities, so guests plan their trip through you.
- Requests without friction Towels, housekeeping, do-not-disturb, table bookings — one tap, tracked, nothing lost on a sticky note.
- Better reviews Guests who get instant answers and effortless service tell other guests about it.
GetYourGuide partner program
Earn commission on every experience your guests book.
CERQA is a GetYourGuide partner, so your hotel can propose curated tours, activities and excursions directly inside the guest concierge — and earn commission on confirmed bookings.
- Hand-picked local tours — recommend the best activities around your property without negotiating individual contracts
- Commission built in — CERQA tracks GetYourGuide bookings and applies your agreed commission automatically
- Your own custom tours — add hotel-exclusive experiences with your own pricing and discounts
- Zero extra work — guests browse, book and pay inside the same QR-code concierge they already use
Featured experience
Berlin Wall & Cold War walking tour
3-hour guided walk through Berlin history, picked by the hotel concierge.
Setup
Live before the weekend rush.
No integrations required to start. No hardware beyond a printed code. No app for anyone to install.
Step 01
Load your property
Add rooms, menus, shop items, services and FAQs in the dashboard. Switch on only the modules you need.
Step 02
Check guests in
Reception captures the guest's email and CERQA sends a personal welcome with their private access code — or guests simply scan the QR in the room. With a PMS integration like apaleo, checking in on your PMS does all of this automatically.
Step 03
Orders come to you
Chats, orders and requests land in one dashboard for reception, housekeeping and F&B. Access expires automatically at checkout.
Running several properties? A multi-property admin layer manages every location from one login — built for management companies and small groups.
Hotel guest experience
A concierge app that speaks their language. Literally.
Guests chat, order room service, book tables and discover the destination in their own language; your team reads and replies in yours. Translation happens live, both ways — the fastest way to improve the guest experience in your hotel.
- No app to download — the concierge app opens instantly in the browser
- A personal welcome — the access code arrives by email at check-in, branded to your property
- Private by design — access expires at checkout and guest data is anonymised, keeping your full analytics intact
What your team sees
One command centre for the whole operation.
Reception, housekeeping, kitchen and management work from the same live view — no radios, no lost requests, no separate system for each department.
- Check-ins with room-conflict guardrails — no double-assigned rooms
- Guest chats and internal staff channels in one inbox
- Inventory, discounts and low-stock alerts for your shop
- Analytics — occupancy, spend per stay, and which services actually sell
- Per-service cancellation policies you control
Occupancy
86%
Orders today
38
Open chats
4
Shop revenue
€612▲
- Room 12 · Room service order2 MIN
- Room 03 · Laundry pickup requested9 MIN
- Housekeeping · Room 15 marked clean14 MIN
Your team
Hotel housekeeping software and staff management, built in.
The system that runs your guest experience also runs your team. Housekeeping gets its own app — cleaning lists, rotas, time off and geofenced clock-in — so you plan the week, approve absences and know who is on the floor, without a second subscription.
- Staff directory and roles — per-role visibility of every dashboard section
- Shift calendar — weekly and monthly rota, overlapping shifts, schedule emails
- Time-off requests — staff request, managers approve or decline
- Geofenced clock-in/out — attendance tracked against the property location
- Room cleaning assignments — housekeeping sees exactly what's theirs
The Crew app adds to the home screen in one tap — no app store, no device rollout.
Who it's for
Built for independents, not chains.
If you host guests overnight and offer them anything at all, CERQA gives you a way to sell it.
01
Boutique hotels
Full concierge, F&B ordering and a curated shop that matches your brand.
02
Guesthouses & B&Bs
Answer guest questions and sell extras without staffing a desk around the clock.
03
Lodges & resorts
Activities, dining and services bookable from the room, across every language.
04
Property managers
One admin panel across every property. Standardise the guest experience portfolio-wide.
The CERQA effect
"Your concierge becomes a high-margin digital boutique. Guests get the autonomy to order what they want, when they want it — and your team gets its time back."
Digital concierge FAQ
The questions every operator asks us.
Straight answers, no sales gloss.
Simple pricing, per room
Pick the guest platform, the staff app, or both. Every plan includes onboarding, unlimited users and free updates.
The guest experience platform — no app download required
From €99/month
- QR + 6-digit room access, no app
- AI concierge chat in every language
- Room service, shop, laundry & amenities
- Local guide & GetYourGuide excursions
- Welcome & checkout emails
- Apaleo PMS integration
Guest platform and staff app together — one platform, one bill
From €149/month· Save €1.00 per room
- Everything in Digital Concierge
- Everything in Housekeeping App
- AI concierge trained on your hotel
- Orders routed straight to Crew
- Guest analytics & revenue insights
- Priority onboarding & support
Crew PWA for housekeeping, restaurant and maintenance teams
From €79/month
- Cleaning lists & room assignments
- Shifts, rotas & time-off requests
- Geofenced clock-in / clock-out
- Tasks, forms & surveys
- Internal feed, chat & help desk
- Lost & Found and events calendar
Prices exclude VAT. Each plan has a monthly minimum — hotels under ~25 rooms pay the minimum. Cancel anytime with 30 days' notice.
Done-for-you website
A professional landing page for your hotel — $500, one time.
No website yet, or one that doesn't convert? We design and build a fast, mobile-first landing page for your property — copy, structure and booking call-to-action included. Every page is reviewed for SEO, security and performance before launch, so it can actually be found on Google and trusted by guests.
Design & copy included
A page that looks like your hotel — not a template.
SEO check
Titles, descriptions, sitemap and structured data set up for search.
Security & performance review
HTTPS, headers and load speed verified before go-live.
Connected to CERQA
QR codes and concierge links wired in from day one.
Next step
See what your rooms could be selling.
Fifteen minutes, your property in mind: the guest side, the dashboard, and a realistic revenue model for a property your size.